Things to know for a carefree holiday at the Residence Isabell
Information and general conditions for your skiing and hiking holiday in Selva di Val Gardena in the Dolomites UNESCO World Heritage Site.
INFORMATION AND GENERAL TERMS
The prices indicated are per apartment with the number of people indicated in the type of apartment chosen, for a minimum stay of 7 nights (weekly price).. The services included are: sheets, towels, includes towel change mid-week, electricity, Wi-Fi in all apartments, heating, final cleaning, entrance to the wellness centre, and one car parking space in the garage per apartment. Children ages 0 to 2 years are free of charge. Cots with sides and the set of towels are excluded and billed separately (+ € 10.00 per day per cradle).
Pets: unfortunately, dogs and cats are not welcome during the winter months!
In the summer, we welcome your small pets under the following conditions:
Dogs must be kept on leash in the common areas of the Residence
Pets must not be left unattended in the apartments.
Pet owners are responsible for any damages caused by their animals.
Cost for dogs: € 30.00/day
Apartments are equipped with: fully renovated décor, panoramic view of the natural beauty of the Puez/Odle Natural Park, of Selva and of the nearby Dolomites. Bathrooms have tub/shower, toilet, bidet, two sinks, and hairdryer. All apartments have independent adjustable heating, living room, dining table, pull-out double sofa bed, satellite TV, telephone, Internet, safe, a number of towels, and sheets, fully equipped kitchen with refrigerator, microwave oven, four burner induction cooker, dishwasher, coffee machine and hot water boiler.
Wellness Centre: After a day skiing or hiking, relax in the new indoor pool or wellness centre with whirlpools, steam room, Finish Sauna, Hay sauna, Frigidarium, relaxation room, and Kneipp pools. There is even a children’s pool, free of charge.
Non-smokers: all of our apartments are non-smoking. We recommend apartments without carpeting for our guests who suffer from allergies.
CHECK - IN: on the day of arrival, the apartments are available at latest by 4 p.m. If you plan to arrive after 8 p.m., please advise.
CHECK - OUT: the day of departure, you must leave your apartment by 10 a.m. Please settle your account the evening before departure.
To confirm your reservation, please send a deposit by credit card (MasterCard/Visa) to:
CASSA RAIFFEISEN GHERDEINA
IBAN: IT 72 U 08238 58890 000300046701
SWIFT-Code: RZSB IT 210 55
Online pay
Your reservation is considered final and binding upon both receipt of written confirmation and when the deposit has been received.
Fees may apply in the event of cancellation, late arrival or early departure. For this reason, we recommend that you take out a contract with our insurance partner, Trip cancellation insurance, so you do not incur any costs, which would be directly reimbursed by the insurance company.
Regulations regarding cancellation of reservations in compliance with Art. 1382 of the Italian Civil Code:
For written cancellations with motivation more than 30 days before the agreed date of arrival, no cost of cancellation of the reservation contract will be applied.
For cancellations made up to 31 days before the date of arrival, no additional fee will be charged:
For cancellations within 30 to 15 days before the date of arrival, the entire deposit (30%)will be lost.
For cancellations within 14 to 8 days prior to arrival, 50% of the total booking will be charged.
For cancellations within 7 days prior to arrival, 100% of the total booking will be charged.
In case of early departure, late arrival or no-show, we will charge a cancellation fee of 100% of the amount paid for the missing days.
At the moment of reservation, you must pay a deposit of 30% of the total amount of the reservation via credit card or bank transfer. In case of cancellation, the deposit will be kept entirely by the accommodation. The remaining amount has to be paid directly to the accommodation during your stay.
Insurance coverage: Informations
Please do not forget to think about taking out travel insurance. For more information.
Occasionally, something can happen before the start of a trip. With our trip cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the Europäische Reiseversicherung's travel insurance.
Click to take your personal insurance.